Quality Assurance
As with health & safety, quality and environmental management forms an integral part of the company’s management procedures.
Compliance with ISO 9001 and 14001 for both construction and design services, together with a willingness to work towards sustainability, ensures that the company’s projects are managed to achieve the best possible outcome. Continual improvement and a process approach forms a fundamental part of the company’s philosophy for managing all aspects of the business with the objectives of personal well-being and development for employees and enhancing customer satisfaction by meeting customer requirements through safely delivered, cost-effective and efficiently run projects.
The process approach provides the linkage between the individual processes and controls their combination and interaction. This emphasises the importance of understanding and meeting requirements, the need to consider the process in terms of added value, obtaining the results of performance effectiveness and continual improvement based on objective measurement. Our quality management system and accreditations demonstrate Dyer & Butlers ability to consistently provide a product that meets our clients and regulatory requirements as well the enhancement of customer satisfaction through effective application including continual improvement and assurance of conformity.
